I am so confident in the manufacturing and materials used in my bags (made after October 2018) that I now offer a 10 year guarantee. So if something fails that is directly attributable to our making process or to a failure of materials we use we will repair or replace at our cost.
My committment is to make excellent, functional and tough bags to Australian standards. I want messengers bags, backpacks, satchels and wallets that get used and that serve their owners for decades. I don’t want to sell you crap. If an item can be improved, I want to know about it.
If you buy one of my bags or wallets on the basis of my 10 year warranty I ask of you the following simple commitment: look after your investment.
My gear is made to a standard that is not easily matched. It’s not just the way they are assembled, it’s the way they are designed and the materials we use that defines their toughness. But even solid marble statues get damaged or wear away eventually.
Your bag is made of durable leather, brass and waxed cotton canvas but it isn’t titanium, carbon fibre and piano wire. If you consider the materials your stachel is made from in the context of what they are meant to do, you could well be handing it down to your grandchildren one day.
Jack Stillman bags are designed to look better with age but to enjoy that character you need to take some responsibility for helping it to reach a ripe old age. Here are some examples of what I am talking about:
Jack Stillman is a passion for sure. I am proud of the bags we are making and the sustainable message they spread. But it’s also a business. It’s how I keep food on my table for my kids and maintain them through school etc. So please keep this in mind when asking me to honour my warranty promise. If we have failed, hit me up. If you’re just looking to take advantage of my generous spirit, please don’t.
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Something you should know...
As you browse this site you should know: Jack Stillman bags are handmade using natural materials. They are then protected using beeswax in order to serve you for decades. Most items are handmade to order so please allow 3-5 days prior to shipping.