Frequently Asked Questions

Who designs your products?

In some cases I do (Jarrod Stillman). I have always been a designer and I know what I want in each of my products so designing my own concepts is something I find very fulfilling. In many other cases, the designs are sourced by me. Once again, I know what I like and I conduct thorough research on suppliers and designs to ensure that only those that fit within the Jack Stillman brand parameters are chosen. 

 

Where are your products made?

Some products, such as some of my jewellery are made in Australia. The rest of my gear is manufactured in China, Europe and Indonesia. I'd love to give you all Australian made products but sadly that is unlikely to ever be a reality in this country again (don't start me). My suppliers overseas are professional operations who are very well paid and looked after and this is reflected in the outstanding quality of Jack Stillman's merchandise. 

 

Do you offer a guarantee on your work?

Um. Yeah. Sort of? I want to create stylish gear that stands up to living. So if something breaks within the first few weeks of ownership or there is a fault that is less than you expected please let me know. In most cases I'll replace it and/or re-design the product to be more robust in the future. 

 

Do you offer custom designs?

Hell. I'll do anything for a price! If you want something specific please talk to me. It's not out of the question. That's not a definitive YES but if you don't ask you don't get...

 

Do you have a physical store?

I'm working on it. As of 2017 I am looking to expand more into retail outlets throughout Australia. To check my progress, look here