How do I return my item?
If it's not what you expected, send it back!* My policy lasts 5 days from the date of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your purchase came with Free Postage I will happily refund the purchase cost less the postage costs. To complete your return, we require a receipt or proof of purchase.
Please note that PayPal has an excellent Free Returns policy that is too good not to use so check it out here: https://www.paypal.com/au/webapps/mpp/returns
*AfterPay: If you made your purchase using AfterPay I reserve the right not to provide a refund. The costs to use AfterPay are actually borne by me. As such refunds leave me short changed. You are welcome to an exchange or store credit.
Additional non-returnable items:
**Damage / Repairs**
If an item is defective or damaged when you receive it please notify me immediately so I can arrange a replacement.
Sometimes, through normal wear and tear damage may occur to your product or parts may break. If you feel that such damage it attributable to poor workmanship then please let me know. I will either replace the item or, If we can fix it, we will. This being said, nothing I sell here is engineered by NASA or created by The Gods. Be gentle with your gear. Treat it well and it should last you well.
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.