Generally I aim to despatch your goods ASAP and within 72 hours of an order being received. Sometimes this is not possible due to the order coming in over a weekend or it being a Pre-Order
. If there are going to be any delays outside of the timelines stipulated above, I will usually contact you beforehand and advise you.
A Pre-Order is an order made for an item that is not yet in stock. It may be being made to order. In any situation where I Pre-Order products I will have an expected shipping date stipulated on the product page. This is the date that I expect the item will be fulfilled and despatched from the warehouse to my customers. We aim to be as accurate as possible with this but shipping (to the warehouse), inbound receipt and fulfilment times are like planning a picnic according to the weather forecast sometimes.
I setup pre-orders on batches of specific products. So if we make a batch of 10 Nomad Bags I will set an expected shipping date for those 10 bags. When they sell out, I will set up another Pre-Order batch and change the expected shipping dates.
Shipping rates for most countries are discounted for orders over $150. This is a standard service and takes between 5 and 12 days business days from the time of fulfilment.
If express rates and shipping to overseas destinations are given to you as options on checkout they will be shown. If you are unhappy with the applied rate please contact me and we can discuss some alternatives. Express shipping timeframes are between 2-8 days after fulfilment.
Most deliveries will have a corresponding tracking number. You will receive this number via email when I despatch your goods. If you loose it or can't find it please feel free to contact me and I will look into it for you.
**Understanding DDU and DDP - Taxes and Duties**
Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I, take the burden of this for you, my international customers but this is not always possible or realistic.
**DDU** means Delivered Duties Unpaid. This means that if your country charges duties and other taxes on the item you are purchasing, you will be required to pay these on receipt of your goods. Some countries charge taxes on my products, some don't. But it's up to you to do the research on this before choosing a DDU free postage option from me.
**DDP** means Delivered Duties Paid. This means that the courier company charges me (the shipper) extra money to cover the taxes and government charges on the product.
Countries with deliveries **DDP** are:
* Australia - F, S, E
* The United States of America - S, E
* New Zealand - E
* United Kingdom - F, S, E
(F - Free Post, S - Standard Post, E - Express Post)
For more information on Taxes and Duties per country please check this article: Information on International Duties and Taxes.
Canada - [Importing by Mail or Courier](https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html)
New Zealand - [Send and Receive Items from Overseas](https://www.customs.govt.nz/personal/send-and-receive-items/receive-items-from-overseas/)
UK - [Tax and Customs from Goods sent from Abroad](https://www.gov.uk/goods-sent-from-abroad)
United States - [Internet Purchases](https://www.cbp.gov/trade/basic-import-export/internet-purchases)