Returns / Refunds Policy - Jack Stillman


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Returns / Refunds Policy

Returns / Refunds Policy

General Returns Policy

Please choose carefully but if my pictures or descriptions are way off when you receive your bag, send it back. 

If you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it, then I am happy to exchange or offer a credit less the costs incurred to deliver and process the order. There's often something that can be worked out and I aim to please. 

But if you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it I am unlikely to offer you a refund. Let me explain why:

  1. I don't have too. The law in Australia states that I am under no obligation to offer a refund if the buyer simply changes their mind. 
  2. Refunds due to poor choices cost the economy of Australia MILLIONS of dollars each year. I believe that buyers over the internet are maturing and are growing to be more aware of this. 
  3. Posting items cost small businesses more than many people understand especially when items are purchased with FREE shipping. We also have to pay transaction fee's, GST, staff wages and packaging etc. There is an acceptance of this practice from big corporations like Target, K Mart and the like. The same economies of scale don't exist for small business so please be respectful of that. 

If a refund is granted

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your purchase came with Free Postage I will happily refund the purchase cost less the postage costs. Please also understand that even if you paid the postage, if I had to substitute the costs of that postage, I will provide proof of such and will recover all costs. This does not apply of course, if the reason for the return was our fault. 

To complete your return, we require a receipt or proof of purchase.

Once you contact us we will give you the return address to send to. PLEASE do not send to the return address as this could possible be the wrong location to send to. 

Please note that PayPal has an excellent Free Returns policy that is too good not to use so check it out here:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund unless you paid for it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

AfterPay and Other Buy-Now-Pay-Later Services

AfterPay is awesome but it costs me AfterPay charges merchant fees of up to 6% of the cost of an item. The cost for the AfterPay convenience is met by me, not you. As such, if a refund is granted, I will claim those fees back and provide proof of the settlement from AfterPay if you require it. 

Refunds Notice

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.