- PRICES REDUCED ACROSS THE RANGE -

Returns / Refunds Policy

March 23, 2019

Returns / Refunds Policy

General Returns Policy

Please choose carefully but if my pictures or descriptions are way off when you receive your bag, send it back. 

If you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it, then I am happy to exchange or offer a credit. There's often something that can be worked out and I aim to please. 

But if you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it I am unlikely to offer you a refund. Let me explain why:

  1. I don't have too. The law in Australia states that I am under no obligation to offer a refund if the buyer simply changes their mind. 
  2. Refunds due to poor choices cost the economy of Australia MILLIONS of dollars each year. I believe that buyers over the internet are maturing and are growing to be more aware of this. 
  3. Posting items costs small businesses more than many people understand especially when items are purchased with FREE shipping. We also have to pay transaction fee's, GST, staff wages and packaging etc. There is an acceptance of this practice from big corporations like Target, K Mart and the like. The same economies of scale don't exist for small business so please be respectful of that. 

If a refund is granted

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your purchase came with Free Postage I will happily refund the purchase cost less the postage costs. Please also understand that even if you paid the postage, if I had to substitute the costs of that postage, I will provide proof of such and will recover all costs. This does not apply of course, if the reason for the return was due to our fault. 

To complete your return, we require a receipt or proof of purchase.

Please note that PayPal has an excellent Free Returns policy that is too good not to use so check it out here: https://www.paypal.com/au/webapps/mpp/returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 





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Something you should know...

As you browse this site you should know: Jack Stillman bags are handmade using natural materials. They are then protected using beeswax in order to serve you for decades. Most items are handmade to order so please allow 3-5 days prior to shipping.