Jack Stillman bags are not mass produced. They are handmade bags produced in small batches. Most items are made to order.
So please allow between 3-5 days for assembly before shipping. Sometimes this timeframe might be extended due to the order coming in over a weekend or public holiday. If there are going to be any delays outside of the timelines stipulated above, I will usually contact you beforehand and advise you.
Shipping rates for most countries are express and stipulated on checkout. This is a standard service and takes between 4 and 10 days business days from the time of fulfilment depending on your location.
If you are unhappy with the applied rate please contact me and we can discuss some alternatives.
Most deliveries will have a corresponding tracking number. You will receive this number via email when I despatch your goods. If you loose it or can't find it please feel free to contact me and I will look into it for you.
Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I, take the burden of this for you, my international customers but this is not always possible or realistic.
**DDU** means Delivered Duties Unpaid. This means that if your country charges duties and other taxes on the item you are purchasing, you will be required to pay these on receipt of your goods. Some countries charge taxes on my products, some don't. But it's up to you to do the research on this before choosing a DDU free postage option from me.
**DDP** means Delivered Duties Paid. This means that the courier company charges me (the shipper) extra money to cover the taxes and government charges on the product.
Countries with deliveries **DDP** are:
* Australia - F, S, E
* The United States of America - S, E
* New Zealand - E
* United Kingdom - F, S, E
(F - Free Post, S - Standard Post, E - Express Post)
For more information on Taxes and Duties per country please check this article: Information on International Duties and Taxes.
Canada - [Importing by Mail or Courier](https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html)
New Zealand - [Send and Receive Items from Overseas](https://www.customs.govt.nz/personal/send-and-receive-items/receive-items-from-overseas/)
UK - [Tax and Customs from Goods sent from Abroad](https://www.gov.uk/goods-sent-from-abroad)
United States - [Internet Purchases](https://www.cbp.gov/trade/basic-import-export/internet-purchases)
Something you should know...
As you browse this site you should know: Jack Stillman bags are handmade using natural materials. They are then protected using beeswax in order to serve you for decades. Most items are handmade to order so please allow 3-5 days prior to shipping.