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    Shipping Policy

    Shipping Policy

    Despatch Times

    RE COVID-19. I am still taking orders and still shipping but I am doing so in consideration of the conditions. As such I am limiting my outings to the post office to once or twice per week. If you have ordered, you will get your product posted by Friday each week. 

    Jack Stillman bags are not mass-produced. They are handmade bags produced in small batches. Sometimes this timeframe might be extended due to the order coming in over a weekend or public holiday. If there are going to be any delays outside of the timelines stipulated above, I will usually contact you beforehand and advise you.

    Shipping Rates

    Shipping rates for most countries are stipulated on checkout. 

    If you are unhappy with the applied rate please contact me and we can discuss some alternatives. 

    Shipping Tracking

    Most deliveries will have a corresponding tracking number. You will receive this number via email when I despatch your goods. If you lose it or can't find it please feel free to contact me and I will look into it for you.

    Understanding DDU and DDP - Taxes and Duties

    Each country has its own rules and laws relating to the collection of taxes from items purchased over the internet. Where I can I, take the burden of this for you, but this is not always possible or realistic.

    For more information on Taxes and Duties per country please check this article: Information on International Duties and Taxes.

    Canada - [Importing by Mail or Courier](https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html)

    New Zealand - [Send and Receive Items from Overseas](https://www.customs.govt.nz/personal/send-and-receive-items/receive-items-from-overseas/)

    UK - [Tax and Customs from Goods sent from Abroad](https://www.gov.uk/goods-sent-from-abroad)

    United States - [Internet Purchases](https://www.cbp.gov/trade/basic-import-export/internet-purchases)