Support Articles

Repair Holes or Tears in your Canvas Bag
What causes holes or tears in canvas bags? Canvas bags are durable and versatile, but they can still develop holes or tears over time. Common causes include sharp objects in side the bag or getting it snagged on something external,...
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Lifetime Warranty
We stand behind the quality of our bags, luggage and accessories with a Limited Lifetime Guarantee. We guarantee that every Jack Stillman item is free of material and manufacturing defects. This guarantee is valid for the duration of the original purchaser’s lifetime,...
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Terms and Conditions
  SHIPPING POLICY RETURNS PRIVACY STATEMENT TERMS OF SERVICE SHIPPING POLICY Click here for Shipping Policy RETURNS  Click here for the Returns Policy PRIVACY STATEMENT ----SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?When you purchase something from our...
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Shipping Policy
  We try to ship orders within a 48 hour period after receiving your order. We ship using Australia Post from Perth Western Australia. That means items shipped to the Eastern States of Australia can take between 6-14 business days....
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Returns / Refunds Policy
General Returns Policy   How long do I have to return the item? 15 days after receiving the order. Unless the return is for a fault or if we agree that the issue was our mistake.  In what condition can items...
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