Support Articles

How do I check my Reward Points Balance?
If you have previously ordered from me and want to check the balance on your reward points simply login and click the Check Rewards tab on the bottom left of your screen.By clicking on the Check Rewards tab, the following window will...
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What is a Pre-Order
A PRE-ORDER is a purchase that is made before the item is available to send. In other words, if you purchase something on PRE-ORDER it won't immediately go out for fulfilment and it won't be sent to you until the...
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Duties and Taxes (DDU and DDP)
**Understanding DDU and DDP - Taxes and Duties**Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I, take the burden of this for you, my international customers...
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Where are your bags made?
Crafted with Care: The Journey of Jack Stillman Bags from Fremantle to Da Nang Jack Stillman, deeply rooted in Fremantle WA since 2014, is more than just a brand. It's a tale of passion, precision, and persistence. All our products,...
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